Blog

Frequently Asked Questions

General

As a retailer Linen House is purely an Internet business and for that reason we do not have a Linen House showroom for retail customers to view our products. If you would like to view our products we encourage you to visit one of our stockists. Our list of stockists can be found here.

Purchasing from Linen House is risk free, as all products come with a 14 Day Money Back Guarantee and 12 Month Warranty!

Currently we are only selling online in Australia, however we do have a number of International distributers across the globe. Please contact us at sales@linenhouse.com for more information.

ABN: 45 058 668 796

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Payment & Purchasing

The Linen House online store accepts Visa and Mastercard credit card payments.

Unfortunately we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@linenhouse.com with your request.

The Linen House website uses SSL Encryption and all payments made on the Linen House website are processed by the eWay Payment Gateway which is highly reliable and secure.

Due to occupational health & safety (OHS) regulations at our warehouse we are unable to facilitate pickups of our products. All orders must be delivered using our extensive courier network.

Delivery

Yes. All deliveries are sent via Australia Post eParcel and can easily be delivered to PO Boxes.

It is necessary for someone to be available to accept delivery as we use Australia Post who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

Yes, freight costs include full insurance.

By close of business on the day your order has been dispatched, you will receive an email from us with full tracking details and information so that you can monitor your order online and in real time.

Typical delivery times expected are:

  • Melbourne - Approximately 1-3 business days
  • Sydney, Adelaide - Approximately 2-5 business days
  • Brisbane, Perth - Approximately 3-7 business days

All areas outside these metro locations please allow up to 8-10 business days.
Please note these time frames are estimates, and our carrier Australia Post, endeavours to meet these estimates at all times.

We offer Australia wide delivery for all products in the Linen House range. All items are usually dispatched within 24 hours of payment. We use Australia Post for shipping and we offer a $10 flat rate for shipping Australia wide.

Dispatches occur Monday to Friday excluding public holidays.

Warranty Details

Linen House warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Linen House's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

  1. Normal wear and tear;
  2. Damage arising from abnormal use, or abuse;
  3. Products which have not been maintained, or which have been modified;
  4. Any indirect or consequential loss.

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Linen House will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Linen House to be faulty a new item will be provided. All other warranties, express or implied, are excluded.

All Linen House products are backed by a 12 month comprehensive warranty.

Linen House is committed to the excellence of our products and providing first class customer service. A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at support@linenhouse.com if you require any assistance with your product after purchase.

Linen House
LINEN HOUSE PTY LTD

60 Corporate Drive, Moorabbin
Victoria 3202, Australia
(PO Box 2000)

Sales: sales@nulllinenhouse.com
Support: support@nulllinenhouse.com
Media: media@nulllinenhouse.com

Phone: 1300 350 886

Fax: +61 3 9552 6001