Blog

Returns

What is the Return Policy?

Purchase with the utmost peace of mind. All purchases from linenhouse.com.au are backed by our 30 Day Money Back Guarantee. If your ordered item(s) prove to be unsuitable for any reason, you can take advantage of our no questions asked free returns policy via Parcelpoint.

You are also welcome to return your item via Australia Post at your own expense. Please address your return to:

Online Returns
Linen House Pty Ltd.
PO Box 2000
Moorabbin, Victoria, 3189
Order number: ________  Invoice number: ________


Returns Terms and Conditions

To be eligible for a refund, you must return your unopened order in their original packaging within the 30 Day Money Back Guarantee period. In the case that the item has been opened but is still in original condition, store credit to the value of that item will be issued in lieu of a refund.

  • The 30 day guarantee period will commence from the date that the customer receives their product
  • If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch
  • Delivery charges will not be refunded.

 

What if my item is faulty?

Linen House is committed to honouring its obligations at law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any issues whatsoever, please get in contact with us at support@linenhouse.com.


LINEN HOUSE RETURNS


Easy steps to return your items

  1. Go to http://parcelpoint.com.au/linenhouse/return. Follow the online process to book your return and print off the shipping label.
  2. Package up your return and attach the shipping label onto the parcel.
  3. Visit your nearest Parcelpoint outlet and drop off the parcel.

 

What is Parcelpoint?

ParcelPoint is a trackable returns service with 800+ locations across Australia, in convenience store, pharmacies and news agencies which are open 7 days and open till late for your convenience.




*Linen House reserves the rights to make changes to these terms and conditions without notice.